Overview
Client: A leading health insurance provider
Goal: Enable faster roll-outs, enhance omni channel distribution, and ensure scalability of operations without overhauling core systems
Core Challenges
- Slow quote generation impacting customer experience and conversions
- Dependency on core PAS for new business and renewals
- Limited flexibility to configure and adapt products across channels
- Lack of engaging tools to drive health product penetration
Solution Requirements
The insurer required a solution that could
- Handle high volume quote generation independently from PAS
- Support intelligent health advisory algorithms for better plan recommendations
- Enable paperless, seamless onboarding for insurers and POSPs/SPs
- Offer robust automation and real-time insights
- Enable robust product configuration and bundling across channels
- Offer gamification and personalization to improve engagement
Nvest's Nverse Solution
- High Performance Quote Engine:Decoupled new business and renewals from PAS using a dedicated quote engine capable of processing over 25000 requests per hour
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- Intelligent Health Advisory: Delivered smart recommendations based on user profile, enabling package creation and combo logic
- Configurable Distribution Layer:Allowed source level configuration, white labeled control, and gamified UI elements for greater engagement and flexibility.
- Always On Infrastructure:Maintained 100 percent uptime for over 18 months, ensuring business continuity and speed
Results
- 25000 plus quote requests processed per hour with lightning-fast responses
- 100 percent uptime achieved continuously for 18 months
- Source level configuration improved agility and control
- Product bundling and gamification boosted plan engagement and conversion
Conclusion
This transformation enabled the insurer to unlock rapid health insurance roll outs, scale distribution with ease, and deliver an engaging digital experience, reinforcing their leadership in the competitive health segment.